All sales are final. We do not accept returns.
For the health and safety of every customer, hair products (wigs, bundles, extensions, and related items) cannot be returned. This guarantees the piece you receive has never been worn, tried on, or previously returned.
Damaged, defective, or wrong items: If your order arrives damaged or defective, or we shipped the wrong item, contact us within 7 days of delivery with a photo of the issue. We will send a replacement. No return shipment is required.
Order cancellations: Orders move into processing quickly after they're placed, so contact us as soon as possible after ordering if you need a change; if the order has not yet been processed, we will do our best to accommodate.
Refunds: Because all sales are final, refunds are not offered for change-of-mind purchases. Where a replacement cannot be provided for a damaged, defective, or wrong item, a refund to the original payment method will be issued instead.
Questions? Reach us through our Contact page.